COUTURE SHOP LA wants you to be completely happy with your purchase, so unlike most other special occasion retailers, we accept returns for exchange or store credit if you are not 100 % satisfied with your purchase. If you have any questions please contact our sales team since we do not issue refunds.

Please note: Sale, Clearance items, special orders & Bridal or Bridesmaids collections are FINAL SALE! No returns or exchanges.

Because of COUTURESHOPLA’S Return Policy, we ask that you contact us for confirmation and instructions. After that may you please send the item/s back to us in perfect condition and follow the return instructions listed below.

Important Note: No Return will be accepted without a Return Authorization Number (RA#)

Domestic Customers:

Please contact us by email: INFO@COUTURESHOPLA.COM within 24 hours of receiving your order/purchase to request your Return Authorization Number (RA#).

Please indicate if you want to exchange your purchase or would like a store credit. Note the designer name, style, color, and size being requested as well as your wear date. Store Credit will be issued once your return is received and inspected. Store credit expires in 90 DAYS.

International Customers:

Please contact us by email: INFO@COUTURESHOPLA.COM within 24 hours of receiving your order/purchase to request your Return Authorization Number (RA#).

Please indicate if you want to exchange your purchase or would like a store credit. Note the designer name, style, color, and size being requested as well as your wear date. Store Credit will be issued once your return is received, inspected and approved. Store credit expires in 90 DAYS.

Any taxes, duties or customs duty fees incurred for international orders are non-creditable and are the responsibility of the customer. Any remaining balance will be stored as store Credit and it expires in 90 DAYS.

Please Note:  Exchange credit balances cannot be converted to refund.

 • We recommend that you confirm the style, size, color and other specifications before submitting your order since we do not do refunds.

• Returns must be shipped back to us within 24 hours of receiving your Return Authorization Number (RA#). You may use the shipping carrier of your choice for your return. All returns must be insured by the shipping carrier and sent “signature required”. Please have your Return Authorization Number RA# clearly printed on the outside of the box.

 

• Packages returned will be subject to a restocking fee of up to 15%.

 • Upon inspection, all products must be in the condition you received them. Items must be unworn, unwashed and in perfect condition with the original product tags attached and garment bag intact to be accepted as a return.  If it is determined that the item has been worn, altered, tampered with or damaged without prior notification, your return authorization will be voided and the following will take place:

- you will be charged an extra 5% of the dress price

- the dress will be shipped back to you and

- you will bare the shipment charges.

 

• Processing time for Returns is 4-7 business days. Once processed, the exchange or store credit will be applied to your order. Our Store Credit expires in 90 DAYS. 

 

SPECIAL ORDERS  

•  Special orders can take 4-6 business weeks with some exceptions.
•  WE DO NOT DO REFUNDS NOR EXCANGES, since the dress is being made exclusively for our customer.

 

 IMPORTANT NOTE

 • Please note that the return for exchange or store credit policy does not apply to discounted or special orders. Discounted and special orders are final sales and will not be returned for exchange or store credit.

 

Your satisfaction is our top priority. If you are unsatisfied for any reason please let us know and we will make it right. Please contact us if you need us to help you with your return. We are here to serve you.